Testimonials

“A huge increase in my interviewing skills, can't wait to start using them for real. Highly professional delivery of the course subjects, trainer has an infectious passion for the subject. Very polished and proficient presentation - obviously a highly respected practitioner. I will take away a better understanding of how people respond and deliver information. I will implement both Models in all my witness and suspect interviewing, my cases will be airtight and I will not get as many defendant hearings. Excellent course which was well presented - relevant to todays environment and something that I can start using tomorrow, a lot more tools in my kitbag!”
Recent feedback from a Government Investigator on PEACE Training

“It will change the way I do my job and interviews - I can't wait! I believe it will result in better investigations and more complete statements. Brilliant course, highly valuable, it will change my style of interviewing and intend implementing it straight away. Jonathan is great and his experience is invaluable and his style keeps it interesting - would love to get Tier 2!”
Recent feedback from a Government Investigator on PEACE Training

“Having the time to complete full interviews was beneficial to assist in the relation of course content. Old ways of interviewing that have become too routine and fail to gather required information are now gone! I look forward to seeing good quality interviews being conducted. It's a very different style of interviewing that assists in maximizing information gained from witnesses and suspects alike. This will enable Investigators to build strong cases and less risk to the Organisation”.
Recent feedback from a Government Investigation Manager on PEACE Training

“Excellent - I love and will be using many of the aide memoirs in my job. Such as for witnesses: the parameters and funnel and for suspects: the wants analysis as my investigation plan plus the nine square. The course was great and every Govt. Investigator should have the opportunity to attend it”.
Recent feedback from a Government Investigator on PEACE Training

“The Trainer was clearly an expert on this subject matter and shared his knowledge & experiences with the trainees. I will take away new interviewing techniques to extract more information from suspects and witnesses. The practical guide book to refer with and relevant aids to use during the interviewing process was very helpful for training sessions”.
Recent feedback from a Government Investigation Manager on PEACE Training

“Excellent delivery – information given clearly and concisely in a measured manner. The best trainer I have had in my time in the Govt. Organisation! It was an excellent course, money and time well spent. I can go away feeling more confident – more tools in the toolbox and confident that the quality of investigations will markedly improved”.
Recent feedback from a Government Investigator on PEACE Training

“I find the PEACE model has taken me away from the old concept of having to get a cough. In my mind it takes the pressure off me. Simply put I am there to highlight the discrepancies in the facts. Once I got the significance of ´take it to the bank´ and its crucial role, I found the training/trainer to be excellent, especially the use of small statements, reminders which provided me with clarity”.
Recent feedback from a Government Investigator on PEACE Training

“I was impressed with the trainer, clearly most knowledgeable on his chosen subject, but excellent at relating it to me. A tough learning curve but must rewarding, thanks”.
Recent feedback from a Government Investigator on PEACE Training

“Very good, completely different to what I been presented and informed by others in New Zealand, much better! Relevant, applicable to my role as an investigator, marine based. Keep up the good work, very good course, well worth attending”.
Recent feedback from a Government Investigator on PEACE Training

“A very, very good course. All aspects of what was taught I will try to use in future interviews and look forward to the feedback going forward with interviewing. The delivery of the course and trainer were both Excellent, very well presented, one of the best training courses I have ever attended”.
Recent feedback from a Government Investigator on PEACE Training

“Practical settings where everyone could observe, was a fantastic learning opportunity. Having video when doing interviews provided realistic pressure element. Instant feedback when watching provided valuable insight when watching other participant interviews. Thanks for your time and effort much appreciated”.
Recent feedback from a Government Investigator on PEACE Training

“Very relevant and apparent a great deal of work had been put into understanding the Organisations context and scenarios built were varied with the issues arising making all scenarios a learning experience. Great use of collaborative collective learning. Well paced, enabled all participants to deliver their best and utilize all opportunities”.
Recent feedback from a Government Prosecutions Manager on PEACE Training

“Very worthwhile, my knowledge developed and all the group improved. The subjects were very well presented, clear and good information/concepts. An experienced and knowledgable trainer - Articulate and Creditable”.
Recent feedback from a Government Investigator on PEACE Training

“Very relevant for me personally and enjoyed the course immensely the experience of the trainer was obvious and very well delivered. It was a great opportunity to learn a very relevant way of interviewing, I hope to expand my knowledge with a future course with you - thanks Jonathan”.
Recent feedback from a Government Investigator on PEACE Training

“Im not saying Im highly skilled but the course has given me the knowledge to develop my skills, with a few interviews under my belt I will be highly skilled - its a huge learning curve and Im excited about using it in the field. The trainer was excellent, with a good balance of professionalism, personality and experience”.
Recent feedback from a Government Investigator on PEACE Training

“The training given by Jon has allowed my team to instantly build rapport with the claimant; it has allowed them to break-down the sequence of events relating to the loss and use open ended questions to prompt for information relevant to the loss.
The training has enabled my team to identify and isolate claims requiring professional investigation.
This benefits our customers by reducing claim settlement times for valid claims, and helps reduce our claim expenses by being selective in appointing investigators to claims”.
In my recent work conducted within a major insurance provider, a manager provided the above written feedback.

“The training given by John a couple weeks ago around the questioning and interviewing techniques has helped me a great deal in handling suspicious claims and clients. The way the questions are structured has helped me the most, before we were asking a lot of closed questions to get the answers we wanted. Now we are asking more open questions first and then slowly narrowing them down to the more closed and directed questions. I also find the structure helps with my explanation of the issues surrounding the claim, first outlining the issue we have and then going through them one by one and explaining them to the client. This has allowed me to communicate the information to the clients and what we are looking into more easily”.
Feedback from a Customer Manager from an insurance Company.

“I would recommend that a lot more is done to encourage our members to get training in this discipline, best speaker, learnt alot from this session and can pass on to my team!”.
Presentation at the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

“I would recommend every dept goes through this Training. I will take away the ability and skill to dig deeper — to ask questions and that if I am unsure about an event, to ask for clarification. An outsiders point of view is always refreshing. We can only improve and do our job better. The bigger picture is that hopefully everyone gets this training so that every staff member have the same focus and hymn sheet. This would save the company millions of dollars”.
In my recent work conducted within a major insurance provider, a customer manager provided the above written feedback.

“We used Jonathan Davison from Interview Skills to train our sales staff in the process of interviewing techniques. We found him to be very motivational and incredibility talented in the skill of conversation. He taught us the best way to talk to clients and the process to communicate to get results and create profitability.
We would highly recommend him and we will definitely be using his company again”.
Vanessa Green Publisher & Editor Eye Magazine

“Great work Jonathan. You clearly have a lot of knowledge and experience in this area. I really liked the constant reinforcement of the key themes to help manage some objectives”.
Insurance Training Manager

“The course has improved the way I will prepare for a call. Also this added a lot of structure that could be implemented to give some guide to how calls will be dealt with”.
Insurance Manager

“There is a lot of information in this course that will benefit the Organisation. Having this knowledge will aid consultants in their ability to question and gain all the necessary info so claims can be processed better”.
Claims Manager

“The review of types of questions, need to be rolled out to all staff throughout the Organisation. Its all relative and will be highly beneficial to the business”.
Training Manager

“The material was very relevant. I can now see how the department isn´t operating as well as it should be and could be. This is going to benefit our customers as well as ensuring our staff are working to their full potential”.
Debt Recovery Manager

“Thank you for today, — was amazing. I learnt a lot today and looking forward for next one. This is first time for me to learn Interview skills — The basic rules of conversation will help me and 7 steps process of sales, and more — wow lot´s of homework to do — very happy to learn”.
Sales Consultant

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